Privacy Policy

Introduction

Bayora LLC ("Bayora," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bayora.ae, use our smart home automation services, or interact with us in any capacity.

As a Dubai-based smart home automation company, we take data protection seriously and comply with applicable data protection laws in the United Arab Emirates.

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect:

• Contact Information: Name, email address, phone number, and property address
• Property Details: Property type (apartment, villa, etc.), location, size, and specific requirements for smart home installations
• Service Preferences: Your interests in specific smart home solutions (climate control, lighting, security, etc.)
• Payment Information: Billing address and payment details processed through third-party payment processors
• Technical Support Data: Information about your installed smart home systems, maintenance requests, and service history

1.2 Smart Home System Data

For customers with installed smart home systems, we may access:

• Device Configuration: Settings and configurations of your smart home devices (thermostats, lights, cameras, sensors, etc.)
• Local Data Storage: Data is primarily stored locally on your devices. We do not operate cloud servers for storing your smart home operational data
• Maintenance Access: During service calls or remote support sessions, our technicians may access device logs and diagnostic information to resolve issues

1.3 Website Usage Information

When you visit our website, we automatically collect:

• Analytics Data: Via Google Analytics, including pages visited, time spent, referring sites, and general geographic location
• Device Information: Browser type, operating system, device type, and screen resolution
• Cookies: We use cookies for analytics and improving user experience (see Section 7)

1.4 Third-Party Integrations

If you connect your smart home system to third-party platforms (Google Home, Amazon Alexa, Apple HomeKit), those platforms may collect data according to their own privacy policies. We encourage you to review:

• Google Privacy Policy
• Amazon Alexa Privacy Notice
• Apple Privacy Policy

2. How We Use Your Information

We use collected information for:

• Service Delivery: Designing, installing, and configuring smart home systems tailored to your property
• Customer Support: Responding to inquiries, troubleshooting issues, and providing technical assistance
• Maintenance & Monitoring: Providing subscription-based maintenance and monitoring services you've enrolled in
• Billing & Payments: Processing payments and managing your account
• Communication: Sending service updates, appointment reminders, and responding to your requests via email, phone, or WhatsApp
• Marketing: With your consent, sending promotional materials about new services, upgrades, or special offers (you can opt out anytime)
• Website Improvement: Analyzing website usage to improve user experience and optimize our services
• Legal Compliance: Fulfilling legal obligations and protecting our rights

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with:

3.1 Service Providers

• Payment Processors: Third-party payment gateways that process transactions securely
• Analytics Providers: Google Analytics for website traffic analysis
• Communication Tools: Email service providers for sending service notifications

3.2 Smart Device Manufacturers

When installing smart home equipment, we work with device manufacturers. Your device data may be subject to manufacturer privacy policies and warranty requirements.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Bayora, our customers, or others.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Local Data Storage: Smart home operational data is stored locally on your devices, minimizing exposure
• Secure Access: Technician access to your systems is logged and only granted with your permission
• Encryption: Website communications are encrypted using SSL/TLS
• Limited Access: Only authorized personnel have access to customer information on a need-to-know basis
• Regular Updates: We maintain security best practices for smart home devices and recommend regular firmware updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information as follows:

• Customer Records: Maintained during the warranty period (1 year) and for service history purposes
• Subscription Services: Active customer data retained for the duration of your subscription plus 1 year
• Billing Information: Retained as required by UAE tax and accounting regulations
• Marketing Data: Retained until you opt out or request deletion
• Decommissioned Systems: Upon request, we will delete your operational data when you discontinue service or remove smart home equipment

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time via the unsubscribe link in emails or by contacting us
• Data Portability: Request a copy of your data in a structured, commonly used format
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise these rights, contact us at hello@bayora.ae.

7. Cookies and Tracking Technologies

Our website uses cookies for:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Google Analytics to understand how visitors use our site
• Marketing Cookies: Track ad campaign effectiveness and retarget visitors (with consent)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Video Surveillance Systems

If we install video surveillance systems (CCTV, NVR) at your property:

• Data Controller: You are the data controller for all video footage recorded by your cameras
• Our Role: We act as an installer and service provider only. We do not access, store, or view your camera footage except for troubleshooting with your explicit permission
• Your Responsibility: You must comply with UAE laws regarding camera placement, privacy notices, and footage retention
• Recommendations: We advise against placing cameras in private areas (bathrooms, bedrooms) and recommend informing visitors about surveillance

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data is primarily processed and stored in the United Arab Emirates. Some third-party service providers (e.g., cloud analytics platforms) may process data outside the UAE. We ensure appropriate safeguards are in place for any international transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we may notify you via email or a prominent notice on our website.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: